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Concept2
Customer Service Representative
Concept2, the market-leading manufacturer of indoor rowing machines and composite racing oars, seeks a talented and motivated individual with a competitive rowing background to join our Customer Service team. Your first-hand experience in the sport of rowing, combined with excellent interpersonal skills and attention to detail, will provide Concept2 customers with exceptional service.
Primary Responsibilities
- Serve on the Customer Service team as a Rowing Specialist—this includes taking orders (for ergs, oars, and spare parts), helping troubleshoot problems, and providing technical rowing support.
- Communicate with customers via phone, email, web, fax, and in person.
- Support the Rowing Business team in such areas as regatta service, oar repair, warranty, and loaner programs.
Required Qualifications
- Competitive rowing background
- Ability to thrive in a collaborative work environment
- One or more years of professional experience
- Basic mechanical skills
- Outstanding communication and interpersonal skills
- Solid computer skills
- College degree